Notice on how to submit a complaint

Pursuant to Article 6. Act on providing services in tourism and Article 10. para. 2 In accordance with the Consumer Protection Act, we inform users that they can submit a complaint expressing their possible dissatisfaction with the service provided in writing to the following addresses:

E-mail: contact@thrillseekercroatia.com

Address : Požeška 7, 34334 Kaptol

Receipt of the same complaint will be confirmed in writing, without delay.
We will respond to the user’s written complaint in writing no later than 15 days from the day of receipt of the complaint. Please provide us with your contact address in your complaint for the delivery of a response.

The Agency may postpone the deadline for resolving complaints by another 15 days due to the collection of information and verification of complaint allegations with the provider or organizer of the service. Until the Agency makes a decision, and a maximum of 30 days from the submission of a written complaint, the Traveler renounces the mediation of any other institution or judicial institution and renounces giving information to the press and media. Likewise, during the specified period of 30 days, the Passenger waives the right to file a lawsuit.

Proportionate reduction of the price upon complaint can reach the amount of the unused part of the services, and the compensation for damage caused by non-fulfillment, partial fulfillment or irregular fulfillment of obligations is limited to the amount of the trip price. This excludes the Passenger’s right to compensation for actual damages.

In the event of a dispute, the jurisdiction and jurisdiction of the court is based on the headquarters of the travel agency of the organizer or service provider.

The EU online dispute resolution platform is responsible for online dispute resolution