NOTICE OF COMPLAINT
By the Article 6. of the Act on the provision of tourism
services (Croatia) and Article 10. Paragraph 2 of the Customer protection Act
(Croatia), in the event of any complaints about the provided services, please
inform us in written on one of the following addresses:
Work place address: Požeška 7, 34334 Kaptol
Received complaint will be confirmed with no delay.
Written reply will be received no later than 15 days after the receipt of the
complaint. It is necessary to provide us with your contact address.
The Agency may postpone the deadline for handling the
complaint for another 15 days for gathering information and confirming the
allegations with the service provider or the service organizer. Until the
Agency reaches a decision, at the latest 30 days from the complaint being
submitted, the Traveller renounces the mediation of any other institution or a
court, and renounces the right to give out any information to an official
publication or the media. Likewise, within the same 30-day period, the
Traveller renounces the right of action.
A proportional decrease in price by a complaint can only be as high as the
price of the unutilized portion of the services, and compensation for not
fulfilling, partially fulfilling or incompetently fulfilling services is limited
to the price of the programme. Hereby the Traveller’s right to the compensation
of actual damage is precluded.
In case of a dispute, applicability of law and jurisdiction over the head
office of the tourist agency, the service organizer or the service provider are